Privacy Policy

This Privacy Policy explains how REALESCORT (“we”, “us”, “our”) collects, uses, stores, and discloses personal information when you visit our website, create an account, publish or view listings, use platform features, or contact us (the “Platform”). We aim to handle personal information in line with the Privacy Act 2020 (New Zealand).

1. Who we are and how to contact us

REALESCORT
Email: [[email protected]]
Support: [[email protected]]

If you have questions about privacy or want to make a request, contact us using the details above.

2. What personal information we collect

2.1 Information you provide

  • Account information: username, email address, password (hashed), account status, preferences/settings.
  • Listing/profile information (Advertisers): listing text, photos, categories, pricing/indications, contact methods, location details (if provided).
  • Communications: messages sent to us (e.g., support requests), and related metadata (date/time, delivery details).
  • Billing and transaction information: purchases of paid features (e.g., premium placement/boosts), amounts, timestamps, invoice details (if needed). Payment card details are typically processed directly by the payment provider and not stored by us.

2.2 Information we collect automatically

  • Device and usage information: IP address, date/time, pages viewed, referrer URL, browser/device details, language settings.
  • Logs and security information: system events, error logs, abuse/fraud signals.
  • Cookies/identifiers: information collected via cookies or similar technologies (see Section 9).

3. Why we collect and use personal information

We use personal information to:

  • operate, maintain, and secure the Platform;
  • create, manage, and authenticate user accounts;
  • publish and manage listings and profiles (including moderation and abuse prevention);
  • provide paid features and handle billing/transactions;
  • communicate with you (support, service notices, security alerts);
  • analyse and improve the Platform (typically in aggregated or pseudonymised form where feasible);
  • detect, prevent, and respond to fraud, abuse, illegal activity, and security incidents;
  • enforce our Terms of Use and protect our legal rights.

4. How we store and protect information

We take reasonable security safeguards to protect personal information against loss, unauthorised access, misuse, alteration, or disclosure. Measures may include encryption in transit (TLS/HTTPS), access controls, logging, backups, and vulnerability/patch management. No system is perfectly secure, and you should also protect your account credentials and use a strong password.

5. Who we share personal information with

We share personal information only where necessary for the purposes described in this Policy, including with:

  • Hosting and infrastructure providers (site operation, content delivery, monitoring);
  • Payment providers (processing payments and fraud prevention; payment details are generally handled directly by the provider);
  • Email and support providers (e.g., email delivery, ticketing), if used;
  • Analytics providers (if enabled and subject to cookie preferences);
  • Professional advisers (e.g., legal/accounting) where necessary;
  • Law enforcement, regulators, courts where we are legally required to do so, or where necessary to prevent or investigate suspected wrongdoing.

6. Overseas disclosures

Some service providers we use may process or store information outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected in a way that is comparable to New Zealand standards, including through contractual protections and appropriate security measures.

7. Retention

We keep personal information only as long as necessary for the purposes described in this Policy, unless we must keep it longer for legal, accounting, fraud prevention, or dispute resolution reasons.

  • Account information: retained while your account is active; afterwards deleted or anonymised unless retention is required.
  • Billing/accounting records: retained as required by applicable law and legitimate business needs.
  • Logs and security records: retained as necessary for security, abuse prevention, and troubleshooting.

Username reservation: if an account is deleted, we may reserve the username to prevent impersonation and misuse. This is limited to what is necessary for abuse prevention.

8. Your rights (access and correction)

You may request access to personal information we hold about you and request that we correct it if you believe it is inaccurate, incomplete, or out of date. We may ask you to verify your identity before responding to protect your information.

To make a request, contact us at [[email protected]].

9. Cookies and similar technologies

We use cookies and similar technologies for essential site functions, security, and to remember preferences. Depending on configuration, we may also use analytics cookies to understand usage and improve the Platform.

  • Strictly necessary cookies: login/session, security, essential functionality.
  • Analytics cookies (optional): audience measurement and service improvement (typically aggregated/pseudonymised where feasible).

You can manage cookies through your browser settings. Disabling cookies may limit certain features. If we provide a cookie banner, you can manage your preferences there.

10. Third-party links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before providing them with personal information.

11. Adults only (18+)

The Platform is intended for adults only. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information to us, contact us and we will take appropriate steps.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The current version will be published on this page with the updated date.

13. Complaints

If you have a privacy concern or complaint, please contact us first at [[email protected]] so we can try to resolve it. You may also contact the Office of the Privacy Commissioner (New Zealand).